Blog, Event, Hospital, PGF, Resources

Gov’t institutions bring quality public service closer to the people through the PGS

The Institute for Solidarity in Asia ended 2022 on a high note with equally compelling stories of transformation presented at the Public Governance Forum – Online Revalida. The Luis Hora Memorial Regional Hospital (LHMRH), Department of Science and Technology Region XI (DOST XI), and Western Visayas Medical Center (WVMC) shared their plans and common goal of providing better public service to the grassroots level through ISA’s flagship program, the Performance Governance System (PGS), last November 28, December 9 and 12, respectively.

With their great effort towards innovation and excellence, LHMRH and WVMC successfully passed the Initiation stage and DOST XI the Compliance stage, with the latter two bagging the Silver and Gold Trailblazer awards.

Beginning its PGS journey in 2019, LHMRH continued its road toward transformation under its Medical Center Chief, Dr. Eduardo Calpito. The hospital positions itself as a 200-bed Level III hospital with at least two accredited training programs serving Central and Northern Cordillera by 2028.

In his presentation, Dr. Calpito shared that the hospital provides upgraded healthcare services focused on Obstetrics and Internal Medicine since most of their patients seek care from these departments.

During the panel discussion, the Medical Center Chief mentioned that as a Level II hospital with limited funding, LHMRH has sufficient space for improvements and already established new technology to help them improve their operations and generate more income.

“We just awarded the information communication technology, wherein we have this IHS, the Hospital Information System, and the electronic medical records. We have started awarding the procurement. So maybe that will help account [for] all unaccounted or payables, or service fees and everything that would help generate income,” Dr. Calpito said.

Vying for the Initiated status was WVMC, represented by their Medical Center Chief, Dr. Joseph Dean Nicolo, who presented their initiatives and strategic deliverables.

WVMC began its PGS journey during the PHC’s Governance in Healthcare Summit and has refined its outputs, contributing to a more responsive health system, better health outcomes, and an established financial risk protection for the underserved in the Philippines.

The hospital positions itself to become a Regional Apex Hospital with Advanced Comprehensive Center in Cardiovascular, Eye, and Mental Health, and Basic Comprehensive Center in Neonatal Care serving Western Visayas by 2025.

In his presentation, Dr. Nicolo presented the initiatives and outputs WVMC is undertaking to attain its goal. One of these initiatives is having a Multi-Sector Governance Council composed of experts from the medical field, legislators, Philhealth representatives, and individuals from the private sector to help them monitor their performance. He also mentioned that having an MSGC will ensure the attainment of their goals regardless of management changes.

“In case there are changes in management, nandito [ang] MSGC to see to it that we will attain our target. Kung sino mang [Medical Center Chief] MCC na papalit sa ‘kin, the plan, the visions, everything should be followed kasi andito ang MSGC to monitor our targets,” he said.

In preparation for its journey to the Compliance stage, DOST XI has refined its outputs focused on the attainment of its long-term plan dubbed the Strategic Position 2030 which envisions the DOST XI becoming an international benchmark for governance in the provision of smart Science, Engineering, Technology and Innovation (SETI) products, and services up to the grassroots level for inclusive and sustainable development in Mindanao. 

DOST XI Regional Director Dr. Anthony Sales presented the breakthroughs and goals attained by DOST XI so far in their PGS journey, particularly on partnerships with other government agencies and the private sector and grassroots innovation programs. In his presentation, Dr. Sales mentioned that one of their methods to determine what their stakeholders need is engaging them in a consultative dialogue.

“We always make sure that the [research and development] programs and projects implemented by DOST are needs driven. We depend on our partners in determining the market requirements to determine the technology we will provide,” he said.

Included in their notable achievements is the establishment of several innovation platforms. The organization also hopes to foster a culture of innovation by capacitating its human resources and other external stakeholders involved in the innovation process.

“Creating that innovation ecosystem has been a challenge, but I know that it is something that we have to do because without that ecosystem, without that complete community of practitioners, hindi magwowork yung sistema. Innovation will not go anywhere and will not be successful,” Dr. Sales said.

With constructive feedback and inspiring comments from the panelists, all three organizations progressed to the next stage of their PGS journeys, with DOST XI garnering the sought-after Gold Trailblazer award. In his acceptance speech, Dr. Sales expressed his deep appreciation for the efforts of his staff, adding that bringing science closer to Filipinos is the true essence of their service.

“I get emotional when I hear ‘yung mga natibo natin na nagsasabi na we are helpful to them. We are doing our job well, so that’s something that we always look forward to. It’s more than just work and it’s more than just these awards. It’s really helping people bringing science closer to the people,” he said.

Related Posts